FAQ


Frequently Asked Questions

Question: What is a mercantile? 

Answer: It's defined as a general store. But in the words of David Rose "It's a general store, but it's also a very specific store. It's also not just a store, it's like a place where people can come and get coffee or drinks, but it's not a coffee shop, nor is it a bar. Yeah, it's an environment. And yes, we will be selling things, but it's more like a branded immersive experience." 

Question: What is "Sugartown"? 

Answer: When you take out all the T's in Stuttgart, it spells sugar ! Stuttgart has coined that little nickname and Sugartown is known state wide. How else would we pay homage to our town? 

Question: What are your store hours?

Answer: We are open Tuesday through Saturday, 10:00 am to 6:00 pm.

On Monday & Sunday we are closed

Question: How can I contact Sugartown Mercantile? 

Answer: Call or text us at 870-456-8580, our line is available only during store hours. If you need to reach us over the weekend or after store hours, email info@sugartownmercantile.com

Question: If I live in Southeast Arkansas, can I just pick up my order from your store?

Answer: Of course! Swing by our brick & mortar in downtown Stuttgart. Approach the shopkeeper with your name or order number and we can hand you your treasure. 

Our address is 425 South Main Street, Stuttgart, AR 72160.

Question: Do y'all ship everything?

Answer: All pieces listed on the website are available for shipping unless stated as LOCAL PICK UP ONLY. Most of our large pieces are for sale in the mercantile though. So take a road trip & purchase the big items we have in store. 

Question: I am planning on purchasing a large piece of furniture, will there be someone around to help me load it? 

Answer: We can help where we see fit physically, but we do suggest bringing someone to help load your item. We don't always have the muscles! 

Question: Can I return or exchange an item I ordered in-store or online?

Answer: We offer a return policy of 14 days from the initial purchase to return or exchange items with a receipt of purchase. After 14 days, we reserve the right to not accept returns.

Items not valid for return include merchandise listed as antique or vintage or edible items. This is due to these items being unique or one-of-a-kind or consumable. 

For the full description of Sugartown Mercantile's Return Policy please refer to our Return Policy page, located at the bottom left corner of every page. 

Question: What happens if my order arrives broken?

Answer: We hate that this happened to you, please reach out to our customer service and we can work on getting you the correct compensation. 

Q: How can I get my product carried at Sugartown Mercantile?

Answer: We would love to see your creations, please email one of our owners, Andrea Knight, at andrea@sugartownmercantile.com where you guys can start a conversation about seeing your products in Sugartown Mercantile. 

If you don't find the answer you're looking for here, email us! 

info@sugartownmercantile.com