FAQ

Frequently Asked Questions

Question: What is a mercantile?

Answer: It's defined as a general store. But in the words of David Rose "It's a general store, but it's also a very specific store. It's also not just a store, it's like a place where people can come and get coffee or drinks, but it's not a coffee shop, nor is it a bar. Yeah, it's an environment. And yes, we will be selling things, but it's more like a branded immersive experience."

Question: What is "Sugartown"?

Answer: When you take out all the T's in Stuttgart, it spells "sugar"! Stuttgart has coined that little nickname and "Sugartown" is known state wide. How else would we pay homage to our town?

Question: What are your store hours?

Answer: Tuesday to Saturday, 10:00 am to 6:00 pm.

On Sunday & Monday we are closed.

Question: How can I contact Sugartown Mercantile?

Answer: Call or text us at 870-456-8580, our line is available only during store hours. If you need to reach us over the weekend or after store hours, email info@sugartownmercantile.com

Question: If I live in Southeast Arkansas, can I just pick up my order from your store?

Answer: Of course! Swing by our brick & mortar in downtown Stuttgart. Approach the shopkeeper with your name or order number and we can hand you your treasure.

Our address is 425 South Main Street, Stuttgart, AR 72160.

Question: Do y'all ship everything?

Answer: All pieces listed on the website are available for shipping unless stated as LOCAL PICK UP ONLY. Most of our large pieces are for sale in the mercantile though. So take a road trip & purchase the big items we have in store. Click here for our full policy on shipping.

Question: When will my order be fulfilled & shipped?

Answer: Depends on when your order was placed! If you place an order before noon on Tuesday-Friday your order will be fulfilled & sent to the post office. Any order placed after noon on Tuesday-Friday will be processed the next day. If you place an order anytime Saturday-Monday, expect a short delay & your order will be shipped out the next Tuesday when we arrive back in the shop. We fulfill orders as quick as possible!

Question: I just got an email saying my order is ready to be picked up, but I requested in the notes to have the receiver pick it up. What is this about?

Answer: Our local pick up system is set up to send two notifications: one to say that your order is ready and another to say it has been picked up. If you've requested to have the receiver pick up the order you will still get that first notification. This is just for our end, that we know the gift is either bagged for pick up or it's been wrapped. It's like a check off for us!

Question: I am planning on purchasing a large piece of furniture, will there be someone around to help me load it?

Answer: We can help where we see fit physically, but we do suggest bringing someone to help load your item. We don't always have the muscles!

Question: Can I return or exchange an item I ordered in-store or online?

Answer: Click Here for our full return & exchange policy.

Question: What happens if my order arrives broken?

Answer: We hate that this happened to you, please reach out to our customer service and we can work on getting you the correct compensation.