Return & Exchange Policy

For in-store purchases, products can be returned for store credit 14 business days from the initial purchase with a receipt. After 14 business days, we reserve the right not to accept returns. We ask that you remember we are a small local business and can not afford to have products off the floor for an extended time. 

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In-store exchanges can be made within 14 business days of the initial purchase with a receipt. If the item being bought with the exchange is more than the initial purchase, the customer will pay the difference. Any remaining balance will be issued as a store credit. If the item being returned/exchanged was a gift, the recipient will receive the store credit, not the giver.
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Online purchases can be returned for store credit by shipping back the item/s to us at the customers expense within 14 days of initial delivery. The return address is 425 South Main Street, Stuttgart, Arkansas 72160. Please email us at info@sugartownmercantile.com and provide a reason for returning and a heads up before sending the item back. Online purchases can also be exchanged/returned in-store for store credit. The shipping cost for mailing back the exchanged item will be covered at the customers expense.

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If your item was delivered to you broken, we hate that happened. Please email our support address with a photo of the broken item and your order number within 48 hours of delivery, and we will work together on getting your purchase sorted out. 

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Items not valid for return include merchandise listed as antique or vintage, food items and final sale. This is due to these items being unique or one-of-a-kind or being consumable. We have the right to refuse a return or exchange if the product is not in it's original condition. 

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our customer service email is: